Frequently Asked Questions
Answers to common problems and situations when working with PostTrack CRM.
Integrations and Connections
How to connect Facebook accounts?
Two connection methods: quick connect and via System User with detailed instructions.
How to set up mappings between Facebook and Keitaro?
Combine Facebook spend with tracker conversions. 6 mapping types: Ad ID, campaign, date, Sub ID and combined.
Why isn't data syncing from integrations?
Step-by-step diagnostics for sync issues with Keitaro, Facebook, BroCards and other sources.
Team and Access
How to restrict user access to only their data?
Role configuration with three visibility levels and buyer linking to Keitaro campaigns.
How does Knowledge Base and access system work?
Three-level access system: roles, categories, articles. Organizing internal documentation for team.
Finance and Billing
What's the difference between Finance and Billing?
Finance — manual operations (revenue, penalties, bonuses). Billing — automatic salary calculation by formulas.
How ROI works
ROI calculation formula and result interpretation for campaign effectiveness analysis.
Automation
What is Post AI and how to create a rule?
Signals and auto-actions based on analytics. Rule examples for ROI control, spend and automation.
Common Issues
Data not displaying
What to do if you don't see statistics in reports. Check integrations, period and resolve delays.
Where to contact support
PostTrack support contacts: Telegram, Email, chat. What to include in request for quick resolution.
Didn't find an answer?
If your question isn't listed:
- Review feature documentation
- Check integrations section
- Contact PostTrack support